Service Fusion pricing is published and flat per company, with unlimited users on every plan. Starter costs $245 a month month-to-month or $208 a month billed annually, charged as one annual payment at sign-up (about $2,496 by our math); Plus is $382 or $325; Pro is $627 or $533[1]. Annual billing saves 15%[1]. Job photos, inventory, job costing, eSign, the customer portal, ServiceCall.ai call tracking and GPS fleet tracking are add-ons on lower plans, and none of the add-ons has a published price[1]. The biggest thing to check before you pay: the pricing page says every plan is month-to-month, but the Subscription Agreement says the term renews automatically for periods equal to the initial term and that all fees are non-refundable[2]. The initial term is whatever your Online Order states, so if you ordered a year, renewal could be another full year.
BaaDigi does not resell Service Fusion or take a referral fee from any software vendor named on this page. We sell marketing services, including a custom CRM built on GoHighLevel.
What does each Service Fusion plan cost?
| Plan | Month-to-month | Billed annually | Users | Adds over the plan below |
|---|---|---|---|---|
| Starter | $245 / month | $208 / month (one annual charge at sign-up, 12 × $208 = $2,496 by our math; check your actual invoice) | Unlimited | Customers, estimates and jobs, scheduling and dispatch, invoicing, payments, QuickBooks, reporting, text alerts |
| Plus | $382 / month | $325 / month | Unlimited | Job photo uploads, inventory, job costing, integrated voice and text |
| Pro | $627 / month | $533 / month | Unlimited | Open API, custom documents, eSign, customer web portal, progress billing and recurring invoicing |
Pricing is per company, not per technician, so adding office staff or techs does not raise the base price[1]. The pricing page offers a free demo, not a free trial[1]. No setup fee is published; onboarding is described as personalized with no price attached[1].
Capterra lists Service Fusion at $259, $399 and $649 a month for Starter, Plus and Pro, higher than the $245, $382 and $627 on Service Fusion’s own page[3][1]. Quote the vendor page, but since we could not tell which set is newer, get your price in writing.
Which Service Fusion features cost extra?
- Unpriced add-ons on lower plans: job photo uploads, inventory, job costing, custom documents, eSign, customer web portal and progress/recurring billing. ServiceCall.ai and GPS fleet tracking are unpriced add-ons on every plan[1].
- ServiceCall.ai, the call-tracking and VoIP add-on, includes up to 2,000 minutes per user on its standard plan, pooled across users; the price is not published[4].
- Card processing through Service Fusion Payments starts at "as low as" 2.90% + $0.30 per transaction[5].
- A declined electronic payment carries a $35 administrative charge each time[2].
- Homeowner Financing through Acorn Finance puts loan offers on estimates, jobs and invoices, with $0 dealer fees, $1K–$100K loans from 30+ lenders, and no availability in Massachusetts; the page names no plan requirement[6].
- A Flat Rate pricebook integration powered by Profit Rhino, pitched at HVAC, plumbing and electrical, is linked from the pricing page’s menu with no published price[7][1].
Service Fusion’s own help center disagrees with itself on the customer portal. One article says it can be added to any package; another says it requires the Plus plan[8][9].
At the demo, get a written price for every add-on, especially ServiceCall.ai, which is extra on every plan. Plus and Pro include “integrated voice and text,” and the pricing page never says how that differs from ServiceCall.ai. Ask which one gives you tracking numbers by lead source; that is what ties leads to ad spend.
Is Service Fusion really month-to-month?
The pricing page says month-to-month. The agreement says the initial term is stated in your Online Order, and the pricing page does not mention renewal.
- The pricing page FAQ: "Service Fusion offers all plans on a month-to-month basis," with 15% off for annual pricing[1].
- The Subscription Agreement: "The initial term will be stated in the Online Order, thereafter, the term will automatically renew for successive periods equal to the initial term, unless cancelled by either party in accordance with this Agreement"[2].
- Fees are "non-refundable," there is no pro-rated refund when you downgrade, and Service Fusion may change fees on notice[2].
- The agreement was last modified March 23, 2026, and is issued by FSM Technologies, LLC d/b/a Service Fusion[2].
We have not seen an annual Online Order, so we cannot say what initial term it states. If yours states a year, the agreement as written would renew it for another year unless cancelled. To cancel, the agreement requires “30 days’ written notice prior to the end of the then current term”[2]. Put a reminder on your calendar well before that 30-day cutoff.
Can you get your data out of Service Fusion if you leave?
Yes, but a vendor export costs money. The Subscription Agreement treats a data export as a paid professional service: Service Fusion delivers the file "as feasible," as-is with no responsibility for errors or omissions, and does no export work until those fees are paid in full[2]. No price for the export is published.
Pull your own customer, job and invoice reports while the account is still active. Do not count on the paid export.
How does Service Fusion track where leads come from?
Most of Service Fusion’s lead tracking lives in add-ons, not in the base plans. If you run Google Ads, Local Services Ads or a Google Business Profile, this is what connects.
- Call tracking: the ServiceCall.ai add-on lets you buy local and toll-free numbers, link each to a referral source in Service Fusion, and tie calls to jobs or estimates[4].
- Website text leads: ServiceChat.ai is a "text me back" widget pasted into your site that captures leads into the ServiceCall.ai inbox[10].
- AI call and chat answering: ZyraTalk, a sister product under the same EverPro group, answers calls and website chat and books into Service Fusion. It has no published price[11].
- Google Local Services Ads: a native LSA integration is not documented in the pages we read on October 2, 2026. LSA leads come in through a third-party partner, LSArespond, which enters them into Service Fusion and adds auto-responders. Service Fusion’s partner page lists LSArespond at a free 30-day trial, then 50 cents per LSA lead reply[12].
- Google Business Profile: we found no Reserve with Google booking integration. The Google connection is review requests, covered below.
- Zapier and API: Service Fusion’s Zapier app triggers on new jobs, customers, estimates and invoices[13]. The open API is on the Pro plan only[1]. GoHighLevel does not appear on the Service Fusion partner page we read on October 2, 2026, so a connection would likely run through Zapier[12].
On Starter, we found no built-in path for a web form lead or a Google Ads click into Service Fusion. Without ServiceCall.ai numbers per campaign, or a Zapier bridge that carries the source field, the job record will not say which ad produced it.
Is Service Fusion’s review tool safe for your Google Business Profile?
Maybe not, as the product page describes it. Service Fusion Reviews, announced in the help center in July 2025, sends review requests automatically "when invoices are paid in full"; recurring invoices, deposits and progress billing invoices do not trigger one[14]. The June 2026 blog describes the same feature as sending requests "right after a job ends"[15].
The problem is a step the product page calls Smart Review Routing: "Happy customers are prompted to leave a public Google review. Unhappy customers are asked to share feedback privately, giving you actionable insights"[16]. Google’s review policy says merchants may not "Discourage or prohibit negative reviews, or selectively solicit positive reviews from customers"[17]. Sending happy customers to Google and steering unhappy ones to private feedback is what that policy prohibits, and the product page does not mention the policy[16]. The help center setup articles never mention the routing at all; they describe turning the feature on or off, with no routing setting[14][18].
We could not confirm how the routing works in your account or whether it can be switched off so every customer gets the same Google link. The reviews, and any policy problem, land on your Google Business Profile, not Service Fusion’s. Ask before you turn the feature on; if the routing cannot be switched off, send review requests another way.
Who is Service Fusion built for?
Service Fusion describes itself as field service software for growing service businesses that want to be organized "without being overwhelmed"[19]. In its own ServiceTitan comparison, it targets teams of 3–30 technicians[20].
Its trade list covers HVAC, plumbing, electrical, appliance repair, garage door, pool service, cleaning, locksmith, landscaping, roofing, irrigation and other residential and commercial service work[21]. It is headquartered in Irving, Texas[19], and belongs to EverCommerce’s EverPro group of home-service products[11][22].
Flat per-company pricing favors crews with several techs and office staff: a solo operator pays the same $245 a month as a ten-person team on Starter[1]. The vendor says it serves more than 7,000 service companies[1].
What do contractors complain about most?
| Site | Rating | Reviews |
|---|---|---|
| Capterra | 4.3 / 5 | 308 |
| Trustpilot | 2.5 / 5 | 6 (too small a sample to weigh heavily) |
The recurring complaints are slow or missing support responses, features reviewers say were promised during onboarding but not delivered, weak reporting on service plans, and bugs that took a long time to fix[23][3][24]. One of the six Trustpilot reviewers also says a no-refund policy was never disclosed[23]. The recurring praise is an easy interface and a good fit for small field teams that need organized scheduling[3]. G2 blocked our checks; no rating from there.
What changed at Service Fusion in 2025–2026?
- ZyraTalk AI call answering was integrated natively with Service Fusion, which EverCommerce said was completed ahead of schedule[22].
- Automated review requests ("Service Fusion Reviews") were announced in July 2025[14].
- Tap to Pay, which lets techs take cards on a compatible phone, is rolling out[25].
- The payments stack is shifting: the pricing FAQ still says Service Fusion Payments is powered by PaySimple, while the payments page describes a Stripe card reader[1][5].
- The Subscription Agreement was revised March 23, 2026[2].
Should you buy Service Fusion?
- Buy it if: you run 3–30 techs, want published flat pricing with unlimited users, and can live without marketing attribution out of the box.
- Compare total stack cost if: you live on Google Ads and LSA and need every lead tied to a campaign. Tracking then involves the unpriced ServiceCall.ai add-on, a third-party LSA partner, and Zapier or the Pro-only API, so price those together before you decide.
- If you buy: get every add-on price in writing, ask how the auto-renewal clause and its 30-day notice apply to your plan, and confirm review requests can go to every customer, not only the happy ones.
Frequently asked questions
- How much does Service Fusion cost per month?
- Service Fusion publishes three plans with unlimited users: Starter at $245 a month, Plus at $382 and Pro at $627 on month-to-month billing. Billed annually, they drop to $208, $325 and $533 a month, a 15% discount, paid as one annual charge at sign-up.
- Does Service Fusion require a contract?
- The pricing page says all plans are month-to-month. The Subscription Agreement, however, says the initial term is stated in your Online Order, that the term then renews automatically for periods equal to the initial term, that cancelling takes 30 days’ written notice before the end of the current term, and that fees are non-refundable. On an annual plan, read the renewal and cancellation terms before signing.
- Why does Capterra show different Service Fusion prices?
- Capterra lists $259, $399 and $649 a month, while Service Fusion’s own pricing page shows $245, $382 and $627 on month-to-month billing. The vendor page is the authoritative source. Ask Service Fusion for your price in writing.
- Is Service Fusion’s review routing allowed by Google?
- Service Fusion’s product page describes Smart Review Routing as prompting happy customers to leave a public Google review and asking unhappy customers to share feedback privately. Its help center setup articles do not mention the routing. As described, that matches what Google’s review policy prohibits: selectively soliciting positive reviews. Confirm every customer can be sent the same Google link before using it.
- Does Service Fusion integrate with Google Local Services Ads?
- A native integration is not documented in the pages we read on October 2, 2026. LSA leads reach Service Fusion through a third-party partner, LSArespond, which Service Fusion’s partner page lists at a free 30-day trial, then 50 cents per LSA lead reply. Call tracking by lead source needs the ServiceCall.ai add-on, which has no published price.
Related reading
Sources
Every source was opened and read on the date shown. Vendor prices change; check the vendor's page before buying. How we research: methodology.
- Service Fusion pricing page — checked 2026-10-02
- Service Fusion Subscription Agreement (last modified March 23, 2026) — checked 2026-10-02
- Capterra: Service Fusion reviews and pricing — checked 2026-09-21
- Service Fusion: ServiceCall.ai call tracker — checked 2026-09-21
- Service Fusion Payments — checked 2026-09-21
- Service Fusion: Homeowner Financing with Acorn Finance — checked 2026-09-22
- Service Fusion: Flat Rate pricing integration powered by Profit Rhino — checked 2026-09-22
- Service Fusion help: Using the Customer Web Portal — checked 2026-09-21
- Service Fusion help: Upgrading your subscription and adding add-ons — checked 2026-09-21
- Service Fusion help: ServiceChat.ai website widget — checked 2026-09-21
- Service Fusion: AI call answering with ZyraTalk — checked 2026-09-21
- Service Fusion partners and integrations — checked 2026-10-02
- Zapier: Service Fusion integrations — checked 2026-09-21
- Service Fusion help: Service Fusion Reviews announcement (July 2025) — checked 2026-09-21
- Service Fusion blog: recent improvements — checked 2026-09-21
- Service Fusion online reputation management software — checked 2026-09-21
- Google Maps user-contributed content policy: prohibited and restricted content — checked 2026-09-21
- Service Fusion help: Enabling and disabling Service Fusion Reviews — checked 2026-09-21
- Service Fusion company information page — checked 2026-09-21
- Service Fusion vs ServiceTitan (vendor comparison page) — checked 2026-09-21
- Service Fusion company summary (llms.txt) — checked 2026-09-21
- EverCommerce Q1 2026 earnings call transcript (The Motley Fool) — checked 2026-09-21
- Trustpilot: Service Fusion reviews — checked 2026-09-21
- Capterra: FieldEdge vs Service Fusion — checked 2026-09-21
- Service Fusion blog: product roadmap overview — checked 2026-09-21